Workplace Self Hacks

In the SXSW Panel "The Productive Workplace -- UX, Technology and You" I discussed the power of UX in workplace design. I touched briefly on a term we have come to use a lot, the "perception gap." Here I would like to explain more about this concept, the impact the gap has on experience, whether any good can come from its existence and how UX can help. THE PERCEPTION GAP The "perception gap" is that grey area that occurs in design when the people creating the solution believe that they have met ...